Terms and Conditions

These terms and conditions govern the sale of our products to authorized Red Hen LLC resellers. We allow authorized resellers to purchase our products at wholesale prices as long as you abide by our terms, conditions and policies regarding the promotion and sale of our products. Our product lines are not to be resold by you to any dealers, retailers (store front or internet-based), wholesalers or export distributors. Any authorized reseller who sells Red Hen LLC products via any open auction site or knowingly sells to consumers that resell Red Hen LLC products on any open auction site (such as eBay) will be in violation of this policy and Red Hen LLC may then refuse to sell to you any further products.

Minimum wholesale orders are $150. All purchase orders must be submitted online or mailed/e-mailed with a signature from an Authorized Buyer. Prices and product availability are subject to change without prior notice.
BACKORDERS: Backorders under $50 will be canceled unless otherwise noted on the order. RETURNS POLICY: All sales are final. Returns are only permitted with authorization. Returned or refused shipments are subject to a 20% restocking fee and return freight paid by the retailer. Claims for merchandise shortage or damaged goods must be made within 48 hours of receipt of shipment so that we may submit a claim to our carriers. Original shipping cartons must also me preserved and made available for inspection by our carriers. In the event that an Authorized Reseller intends to go out of business, the Authorized Reseller shall immediately contact Red Hen LLC and request a return goods authorization for credit provided that the merchandise is resalable. Liquidation of Red Hen LLC products is strictly prohibited.

Payments must be made via debit/credit card (Visa, MasterCard, Discover and AmEx) until credit is established. To establish credit terms you must submit a signed credit application with at least three (3) trade references. We have complete discretion regarding whether to establish an open account with you. If you establish an open account with us, you agree to pay our invoices within Thirty (30) days of invoice date. Past due accounts are subject to a late payment fee equal to two percent (2%) per month of the outstanding balance. We will charge a late payment fee for each month that your past-due account remains unpaid. We charge a $30 fee for each returned check. All merchandise remains the property of Red Hen LLC until invoice is paid in full.

Orders are shipped FOB Grand Rapids, MI via FedEx Ground unless otherwise specified and agreed to by Red Hen LLC. We make every effort to ship promptly, however, we cannot guarantee that the product you order is in stock, when your order will ship, or when you will receive your order. Delivery means delivered to the address listed on the purchase order and signed for at that address. We are not responsible for unauthorized signers, loss, or damage after the shipment has been signed for as received.

The intellectual property of the brands represented by Red Hen LLC are the property of the respective owners. Our logo and/or trade name shall never be used in whole or part in your own company name or website domains. Any implication that your company is anything other than an authorized dealer or reseller will result in immediate termination of your account. All authorized dealers and resellers are given limited consent to use Red Hen LLC material, including images
and product copy, as long as the images are provided to you directly by Red Hen LLC. Unauthorized use of Red Hen LLC text or images is prohibited. Authorized material should be used solely for promotion and advertisement of our products. Failure to comply with the terms of this limited consent as indicated will result in the immediate termination of your account and may result in legal action. 


You consent and agree to the exclusive jurisdiction of the courts sitting in the Western District of Michigan, Ottawa County and Grand Rapids, Michigan. If you commence any legal proceedings of any kind against us you must do so in Ottawa County, MI, Grand Rapids, MI or the Western District of Michigan, as applicable. You agree to waive any objection to venue or argument for inconvenient forum. Michigan law exclusively governs these Terms and Conditions, and the sale of our product to you. Any order placed electronically or by any other indicates your acknowledgement and acceptance of these wholesale terms and conditions.